Date: January 2020


1.1. Crowd Media B.V., organised under the laws of the Netherlands, having its place of business at Piet Heinkade 95B, 1019 GM, Amsterdam, registered with the Chamber of Commerce in Amsterdam under number 68741839, (herein  referred  to  as  the  “Company,”  “we,”  “us”  or  “our”)  provides  and makes  available  certain  websites,  including,  without  limitation, (collectively,  the  “Site”),  pursuant  to  which  Company  offers  hair  care  advice  and  tips  on trends  and  practices (the “Company Services”),  as  well  as  making  available  London Labs’  unique  hair  care  products  for purchase  (the  “Products”).  All use of  the  Site  is  subject  to  the  terms  and  conditions contained  in  these  Terms  of  Use  (this  “Agreement”).

1.2. Please read this Agreement carefully. These Terms apply to every offer made by us and to every distance contract that has been concluded between us and a consumer. By accessing, browsing or otherwise  using  the  Site,  you  acknowledge  that  you  have  read, understood,  and  agree  to  be  bound  by  this  Agreement.  If you  do  not  accept  the  terms  and conditions  of  this  Agreement,  do  not  access,  browse  or  use  the  Site.

1.3. We  reserve  the  right,  at  our  sole  discretion,  to  change  or  modify this Agreement  at  any  time.  If  we  do  this,  we  will  post  the  changes  on  this  page  and  will indicate  at  the  top  of  this  page  the  date  this  Agreement  was  last  revised.  You  may  read  a current,  effective  copy  of  this  Agreement  at  any  time  by  selecting  the  “Terms  of  Use”  link on  the  Site.  We  will  also  notify  you  of  any  material  changes  either  through  a  pop-up  notice, e-mail  or  through  other  reasonable  means.  Your  continued  use  of  the  Site  after  any  such changes  constitutes  your  acceptance  of  the  new  Agreement.  You  should  periodically  visit this  page  to  review  the  current  Agreement  so  you  are  aware  of  any  revision  to  which  you are  bound.  If  you  do  not  agree  to  abide  by  this  or  any  future  Agreement,  do  not  use  or access  (or  continue  to  use  or  access),  browse  or  use  the  Site.  In  addition,  when  using certain  services,  you  will  be  subject  to  any  additional  terms  applicable  to  such  services that may  be  posted  on  the  Site  from  time  to  time,  including,  without  limitation,  the  Privacy Policy  published  on the Site (the “Privacy Policy”), the Return Policy published on the Site (the “Return Policy”) and  any official  rules  published  with  respect  to  any  sweepstakes,  contests  or  other  promotions sponsored  by  Company.  All  such  terms  are  hereby  incorporated  by  reference  into  this Agreement.


2.1. The offer contains a complete and accurate description of the offered products. We make sure that the description is sufficiently detailed to allow you a proper assessment of the offer. If we use images of the products, these are approximate and are provided for illustrative purposes only. We make every reasonable effort to give the most accurate information regarding the products.

2.2. In each offer there is information which makes clear to you what rights and obligations are attached to the acceptance of that offer.

2.3. In case an offer has a limited period of validity or is dependent on conditions, this will be clearly stated in the offer.

2.4. We will immediately confirm the receipt of the acceptance of the offer via e-mail, once you have accepted the offer electronically.

2.5. For any information regarding the return, exchange or refund of products, please refer to our Return Policy, which you can find on the Site.

2.6. Customers in the European Union have the statutory right to withdraw from an agreement within a minimum term of fourteen (14) days after the effective date of the agreement (the ‘Withdrawal Period’). We have set the withdrawal period for all our customers at thirty (30) days. For more information regarding your Withdrawal Period and procedure, please refer to our Return Policy on our Site.


3.1. This  Site  contains  material,  including  but  not  limited  to  software,  text,  graphics  and  images (collectively  referred  to  as  the  “Content”).  We  have the right to use all of the  Content.. Unauthorised  use  of  the  Content  may  result  in  violation  of  copyright,  trademark,  and  other laws.  You  have  no  rights  in  or  to  the  Content,  and  you  will  not  use,  copy  or  display  the Content,  including  but  not  limited  to  use  of  framing  or  mirrors,  except  as  permitted  under this  Agreement.  No  other  use  is  permitted  without  our  prior  written  consent.  You  must retain  all  copyright  and  other  proprietary  notices  contained  in  the  original  Content  on  any copy  you  make  of  the  Content.  You  may  not  sell,  transfer,  assign,  license,  sublicense,  or modify  the  Content  or  reproduce,  display,  publicly  perform,  make  a  derivative  version  of, distribute,  or  otherwise  use  the  Content  in  any  way  for  any  public  or  commercial  purpose. The  use  or  posting  of  any  of  the  Content  on  any  other  website  or  in  a  networked  computer environment  for  any  purpose  is  expressly  prohibited.  If  you  violate  any  part  of  this Agreement,  your  right  to  access  and/or  use  the  Content  and  Site  shall  automatically terminate  and  you  shall  immediately  destroy  any  copies  you  have  made  of  the  Content.

3.2. The  trademarks,  service  marks,  and  logos  of  the  Company  (the  “Company Trademarks”) used  and  displayed  on  the  Site  are  registered  and  unregistered  trademarks  or  service marks  of  the  Company.  Other  company,  product,  and  service  names  located  on  the  Site may  be  trademarks  or  service  marks  owned  by  third-parties  (the  “Third-Party Trademarks”,  and,  collectively  with  the  Company  Trademarks,  the  “Trademarks”).  Nothing on  the  Site  or  in  this  Agreement  should  be  construed  as  granting,  by  implication,  estoppel, or  otherwise,  any  license  or  right  to  use  any  Trademark  displayed  on  the  Site  without  the prior  written  consent  of  the  Company  specific  for  each  such  use.  The  Trademarks  may  not be  used  to  disparage  the  Company  or  the  applicable  third-party,  the  Company’s  or  third- party’s  products  or  services,  or  in  any  manner  (using  commercially  reasonable  judgment) that  may  damage  any  goodwill  in  the  Trademarks.  Use  of  any  Trademarks  as  part  of  a  link to  or  from  any  website  is  prohibited  without  the  Company’s  prior  written  consent.  All goodwill  generated  from  the  use  of  any  Company  Trademark  shall  inure  to  the  Company’s benefit.

3.3. You  agree  not  to:  (a)  take  any  action  that  imposes  an  unreasonable  load  on  the  Site’s infrastructure,  (b)  use  any  device,  software  or  routine  to  interfere  or  attempt  to  interfere with  the  proper  working  of  the  Site  or  any  activity  being  conducted  on  the  Site,  (c)  attempt to  decipher,  decompile,  disassemble  or  reverse  engineer  any  of  the  software  comprising or  making  up  the  Site,  (4)  delete  or  alter  any  material  posted  on  the  Site  by  the  Company or  any  other  person  or  entity,  or  (5)  frame  or  link  to  any  of  the  materials  or  information available  on  the  Site.


4.1. The Site may  contain  links  to  third-party  websites  (“External Sites”).  These  links  are provided  solely  as  a  convenience  to  you  and  not  as  an  endorsement  by  us  of  the  content on  such  External  Sites.  The  content  of  such  External  Sites  is  developed  and  provided  by others. You should check the terms of use and the privacy policy of those External Sites if you have any concerns regarding such links or any content located on such External Sites..  We  are  not responsible  for  the  content  of  any  linked  External  Sites  and  do  not  make  any representations  regarding  the  content  or  accuracy  of  any  materials  on  such  External  Sites. You  should  take  precautions  when  downloading  files  from  all  websites  to  protect  your computer  from  viruses  and  other  destructive  programs.  If  you  decide  to  access  any External  Sites,  you  do  so  at  your  own risk.

4.2. You  may  enable  or  log  in  to your account on  the  Site  via  various  online  third  party  services,  such  as  social media  and  social  networking  services  like  Facebook, Instagram  or  Twitter  (“Social Media Services”).  By  logging  in  or  directly  integrating  these  Social  Media  Services  into  the Site,  we  make  your  online  experiences  richer  and  more  personalised.  To  take  advantage  of this  feature  and  capabilities,  we  may  ask  you  to  authenticate,  register  for  or  log  into  Social Media  Services  on  the  websites  of  their  respective  providers.  As  part  of  such integration,  the  Social  Media  Services  may  provide  us  with  access  to  certain information  that  you  have  provided  to  such  Social  Media  Services,  and  we  will  use, store  and  disclose  such  information  in  accordance  with  our  Privacy  Policy.  For  more information  about  the  implications  of  activating  these  Social  Media  Services  and Company’s  use,  storage  and  disclosure  of  information  related  to  you  and  your  use  of  such services  from the  Company  (including  your  friend  lists  and  the  like),  please  see  our  Privacy Policy  on the Site .

4.3. Please remember  that  the  manner  in  which  Social  Media  Services  use,  store  and disclose  your  information is  governed  solely  by  the policies  of  such  third  parties,  and Company  shall  have  no  liability  or  responsibility  for  the  privacy  practices  or  other  actions of  any  third  party  site  or  service  that  may  be  enabled  on  the  Site.  In  addition,  Company  is not  responsible  for  the  accuracy,  availability  or  reliability  of  any  information,  content, goods,  data,  opinions,  advice  or  statements  made  available  in  connection  with  Social Media  Services.  As  such,  Company  is  not  liable  for  any  damage  or  loss  caused  or alleged  to  be  caused  by  or  in  connection  with  use  of  or  reliance  on  any  such  Social Media  Services.  Company  enables  these features  merely  as  a  convenience  and  the integration  or  inclusion  of  such  features  does  not  imply  an  endorsement  or recommendation.


5.1. With respect  to  the  Photos  (as  defined  below)  and  any  content  or  other  materials  you upload  through  the  Site  or  share  with  other  Site  users  or  recipients  (collectively,  “User Content”),  you  represent  and  warrant  that  you  own  all  right,  title  and  interest  in  and  to such  User  Content,  including,  without  limitation,  all  copyrights  and  rights  of  publicity contained therein.

5.2. The Site pulls  content  from  our  users  who  share  photos and  videos  on  Instagram  using  hashtags which are associated with our brands,  including,  without  limitation, #londonlabs #skincareforhair,  or  tagging  the  @LondonLabs  account  (collectively, “Photos”).  You  acknowledge  and  agree  that  the  Photos  may  be  used  in  LondonLabs showroom  space,  retail  locations  and  email  or  on  any  sites  owned  and  operated  by  the Company  unless  prohibited  by  such  site,  and  you  hereby  grant  the  Company  permission to  use  and  authorise  others  to  use  your  name  or  social  media  handle  in  association with the Photos  for  identification,  publicity  related  to  the  Site  and  similar  promotional  purposes. You  represent  and  warrant  that  the  posting  and  use  of  your  Photos  does  not  violate, misappropriate  or  infringe  on  the  rights  of  any  third  party,  including,  without  limitation, privacy  rights,  publicity  rights,  copyrights,  trademark  and  other  intellectual  property rights.

5.3. By  uploading  any  User  Content  you  hereby  grant  and  will  grant  Company  and  its  affiliated companies,  successors  and  assigns  a  nonexclusive,  worldwide,  royalty  free,  fully  paid  up, transferable,  sub-licensable,  perpetual,  irrevocable  license  to  copy,  display,  upload,  perform, distribute,  store,  modify  and  otherwise  use  your  User  Content  in  connection  with  the operation  of  the  Site  or  the  promotion,  advertising  or  marketing  thereof,  in  any  form, medium  or  technology  now  known  or  later  developed.

5.4. You  acknowledge  and  agree  that  any  questions,  comments,  suggestions,  ideas, reviews, feedback or  other  information  about  the  Site and/or the Products and Company Services made available through the Site (“Submissions”),  provided  by  you  to  Company  are  non- confidential  and  Company  will  be  entitled  to  the  unrestricted  use  and  dissemination  of these  Submissions  for  any  purpose,  commercial  or  otherwise,  without  acknowledgment  or compensation  to  you.

5.5. You  acknowledge  and  agree  that  Company  may  preserve  content  and  may  also  disclose content  if  required  to  do  so  by  law  or  in  the  good  faith  belief  that  such  preservation  or disclosure  is  reasonably  necessary  to:  (a)  comply  with  legal  process,  applicable  laws  or government  requests;  (b)  enforce  this  Agreement;  (c)  respond  to  claims  that  any  content violates  the  rights  of  third  parties;  or  (d)  protect  the  rights,  property,  or  personal  safety  of Company,  its  users  and  the  public.  You  understand  that  the  technical  processing  and transmission  of  the  Site,  including  your  User  Content,  may  involve  (i)  transmissions  over various  networks;  and  (ii)  changes  to  conform  and  adapt  to  technical  requirements  of connecting  networks  or  devices.


6.1. You  agree  to  provide  your  payment  information  at  the  time  you  order  any  Product  on  the Site.  You  agree  to  have  sufficient  funds  or  credit  available  upon  placement  of  any  such order  to  ensure  that  the  purchase  price  will  be  collectible  by  Company.  Our  payment  page is  powered  by third-party  payment  processors.You should check the terms of use and the privacy policy of those third-party payment processors for any further information. When you are purchasing a Product, you can always see which third-party processors we are offering. We are not responsible for the performance of such third-party payment processors.

6.2. Unless otherwise  specified,  prices  quoted  are  exclusive  of:  (a)  the  costs  of  shipping  or carriage  to  the  agreed  place  of  delivery;  and  (b)  value  added  tax  and  any  other  tax  or  duty which  (where  applicable)  must  be  added  to  the  price  payable.  You  agree  to  pay  for  taxes, shipping  or  carriage  of  the  Products  as  such  costs  are  specified  by  us  on  the  Site  when you  submit  your  order.

6.3. All orders  of  Products  must  be  for  your  personal  use  only.  By  purchasing  Products,  you hereby  agree  not  to  resell  or  distribute  such  Products  for  any  commercial  purposes.  All orders  are  subject  to  our  acceptance  or  rejection  based  on  Product  availability, noncompliance  with  this  Agreement  or  any  other  reason  as  determined  in  our  sole discretion.  For  instance,  if  we  have  reason  to  believe  that  your  order  is  not  for  personal use,  we  reserve  the  right  to  reject  or  cancel  any  order  that  you  place.

All other  information  with  respect  to  the  purchase  of  Products  from  the  Site  can  be  found on  the Help section of our Site, including our policies on  shipping,  billing,  order  acceptance  and  returns  and exchanges.


7.1. Although every effort has been taken to ensure that information published on the Site is correct and up to date, we cannot guarantee the accuracy of all information presented, and accepts no liability in respect of any omission or error.  You should not rely solely on the information contained in this website as it does not purport to be comprehensive or specific to your personal needs or requirements. A customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. To the extent permitted by law, we accept no liability in the unlikely event of an adverse reaction occurring when using one of our Products.

7.2. Products and any advice by us make no claim to cure or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice. The information and advice on this website is provided only as a guide. Information received via this website should not be relied upon for personal, medical, legal or financial decisions. You should consult an appropriate professional for specific advice tailored to your need and situation. Actual results may vary.

7.3. In no event shall we be liable for direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever arising out of or in any way connected with the use of or performance of information, products, services or reliance on the contents of the advertisements. The information provided is solely for informational purposes.

7.4. Our Products may contain oils and butters from natural nuts, seeds, fruit and other potential allergen. If you have any allergies or sensitive skin please read the product label carefully. We recommend to perform a patch test first to ensure there is no reaction. Discontinue if irritation or sensitivity occurs. If you are uncertain about possible sensitivity, always do a patch test before use or consult your physician.

7.5. In the case of pregnancy please consult with your health care professional.

7.6. All products are for external use only.

7.7. This disclaimer does not seek to exclude any warranties implied by law which may not lawfully be excluded.

7.8. You agree  to  defend,  indemnify,  and  hold  harmless  the  Company  Parties  from  and  against any  claims,  actions  or  demands,  including,  without  limitation,  reasonable  legal  and accounting  fees,  arising  or  resulting  from  your  breach  of  this  Agreement  or  your  access  to, use  or  misuse  of  the  Content  or  the  Site.  The  Company  shall  provide  notice  to  you  of  any such  claim,  suit,  or  proceeding.  The  Company  reserves  the  right  to  assume  the  exclusive defence  and  control  of  any  matter  which  is  subject  to  indemnification  under  this  section.In  such  case,  you  agree  to  cooperate  with  any  reasonable  requests  assisting  the Company’s  defence  of  such  matter.


The  Company  reserves  the  right,  in  its  sole  discretion,  to  restrict,  suspend,  or  terminate this  Agreement  and  your  access  to  all  or  any  part  of  the  Site  or  the  Content  at  any  time and  for  any  reason  without  prior  notice  or  liability,  including  the  right  to  reject  any  order you  place  for  the  purchase  of  Products.  The  Company  reserves  the  right  to  change, suspend,  or  discontinue  all  or  any  part  of  the  Site  or  the  Content  at  any  time  without  prior notice  or  liability.  Sections  3  (Use  of  the  Site),  7  (Disclaimer),  and 8  (Termination))  shall  survive  the  termination  of this  Agreement.


In case you have any questions about these Terms of Use, you can ask us through our contact form/email address as published on the Site and we aim to respond to you within 2-5 working days.